Retail salespeople score 32%, more than you’d expect for a shop-floor job. The AI use is in product questions, recommendations and customer messages, the kind of help shoppers now get from a chatbot before they reach the store. Postings in Indeed’s retail category are up 4% on a year ago. The in-store role is leaning further into service and expertise.
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How to read this: AI task coverage comes from the Anthropic Economic Index, which measures how people use Claude, not the whole labour market. Job postings data comes from Indeed Hiring Lab and reflects the wording of job ads, not actual AI use at work. Employment and pay are US figures unless stated. AI use is not the same as job loss; our verdict explains what we think it means.