IT support specialists score 47%. Troubleshooting common problems, writing help articles and answering how-do-I questions are tasks people now take to AI first. Postings in Indeed’s IT support category are up 8% on a year ago, so demand hasn’t collapsed. Expect the first line of support to be automated and the human role to move to the problems the bot can’t fix.
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How to read this: AI task coverage comes from the Anthropic Economic Index, which measures how people use Claude, not the whole labour market. Job postings data comes from Indeed Hiring Lab and reflects the wording of job ads, not actual AI use at work. Employment and pay are US figures unless stated. AI use is not the same as job loss; our verdict explains what we think it means.